What should I do if I suspect fraud on my Halocard?
If you believe a transaction may be fraudulent, act immediately. Locking your card and contacting support helps prevent further charges and protects your account.
Step 1: Secure your card
As soon as you suspect fraud:
- Lock the affected Halocard immediately to stop further transactions
- Contact Halocard support so we can assist
Step 2: Review the transaction
Before assuming fraud, review the transaction details:
- Review the merchant name, as some businesses bill under a different name (i.e. a parent company)
- Check whether the amount or date matches a recent purchase, subscription, or trial
- Look for duplicate charges, which may be pending or reversed
- Confirm whether anyone else with access to the card could have made the purchase
A charge may be fraudulent if:
- You do not recognise the merchant at all
- The amount is clearly wrong
- You are confident the purchase was not made by you or anyone authorised
Step 3: Contact support
We’ll review the transaction, help secure your account, and guide you on next steps. Depending on the situation, this may include raising a dispute or issuing a replacement card.
Recognise the transaction but something looks wrong?
The charge may be a billing issue rather than fraud, in which case please refer to: How can I dispute a transaction and request a chargeback?
Updated on: 29/12/2025