Why has my account been suspended?

Halocard accounts can be suspended for the following reasons:

1. Merchant abuse - Activity that gets around terms and conditions or takes unfair advantage of offers, trials, or refunds.
2. Prohibited transactions - The account was used for purchases that aren't permitted under our terms.
3. Suspicious or fraudulent activity - Fraudulent, unauthorised, or non-genuine activity detected on the account.
4. Payment or balance issue - An outstanding payment, failed charge, or balance problem that needs resolving.
5. Compliance or eligibility restrictions - A change in regulatory, location, or eligibility so we can no longer provide the account.

When an account is suspended, all virtual cards are immediately locked and then deleted after 7 days.

Account suspensions are final and cannot be overruled or appealed.

If you think your account has been suspended by mistake, please contact support immediately.

Updated on: 21/07/2026