> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.halocard.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why has my account been suspended?

Halocard accounts can be suspended for the following reasons:

1. **Merchant abuse** - Activity that gets around terms and conditions or takes unfair advantage of offers, trials, or refunds.
2. **Prohibited transactions** - The account was used for purchases that aren't permitted under our terms.
3. **Suspicious or fraudulent activity** - Fraudulent, unauthorised, or non-genuine activity detected on the account.
4. **Payment or balance issue** - An outstanding payment, failed charge, or balance problem that needs resolving.
5. **Compliance or eligibility restrictions** - A change in regulatory, location, or eligibility so we can no longer provide the account.

When an account is suspended, all virtual cards are immediately locked and then deleted after 7 days.

**Account suspensions are final and cannot be overruled or appealed**.

If you think your account has been suspended by mistake, please contact support immediately.