> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.halocard.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I lost access to my email. How can I recover my account?

All customers are required to keep the account credentials used to access Halocard safe and secure at all times. Halocard is not responsible for fraud conducted on your account as a result of compromised access and we **cannot guarantee the ability to restore your account in the event you lose access to your email**. 

If you have lost access to your email address, please contact us by phone on +1 323 410 4555 **from the phone number registered on your account** to discuss what options are available to recover your account.

Please note: We're unable to take any direction or discuss account details f**rom any email address or phone number that isn't associated with a Halocard account**.